Tag: RPM
Changing an airplane engine while in flight
There were some words we heard over and over again throughout yesterday’s 11th annual financial and industry analyst event in New York City. Those words were: “easy”, “fast time to market”, “visibility” and “leverage” and they were spoken by all of our attending customers (and even some who weren’t...
Building Customer Loyalty in a Churning Market
All businesses suffer from churn – the moving of customers from one service provider to another. As new and innovative services become better understood and more widespread, more suppliers enter the market and so the opportunities for customers to change suppliers increases. Churn is expensive....
Real-time Visibility Will Help You Make Better Decisions
Decision management expert James Taylor believes it’s really very simple… to succeed, you need to sense and respond to what’s going on in your business, in your systems, and all around you. He’s right. In my job, I need to be alerted immediately when the website is down. Now, we aren’t...
Responsiveness and the Future Supply Chain
I’ve been a McKinsey follower for 20 years and often used their insight as fodder for some of my presentations. I always try to blend a bit of business sense into what I say and a big part of what I have to do is bridge the...
Sharing some winter sun with Progress' application partners
Earlier this week I participated in the 2011 Progress Global Partner Conference which was held in Florida.
This is only the second time the partner conference has been global – previously it was held regionally – and I’m delighted to say that hundreds of representatives from...
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