Tag: operational responsiveness

Last night, I took a flight from Miami to Boston and we had to make an unscheduled stop in JFK. I travel enough to know that mechanical failures happen, and that's just a part of life in the air. But, the story I want to share is not about the fact the plane had a failure - it's about how the...

Data & AI

dan foody January 06, 2011

If a Customer Tweets into the Ether, Do They Make a Sound?

As you may have read in yesterday's post, we hosted our final Progress Software Summit in San Francisco on Wednesday. We again heard from the venerable,...

Data & AI Digital Experience

John Stewart November 12, 2010

Sense and Respond to Event Streams in Real Time

Last week we introduced one of the key benefits of responsive...

Data & AI Digital Experience

Pam Gazley October 29, 2010

Four Types of Business Process Visibility

So far we’ve learned that operational responsiveness is more than agility and business process optimization, it’s about plugging decision makers into business events and giving them the tools and information they need to respond to...

Data & AI Digital Experience

Pam Gazley October 22, 2010

Delivering Operational Responsiveness

We've already learned that operational responsiveness is more than agility and business process optimization, it’s about plugging decision makers into business events and giving them the tools and information they need to respond...

Data & AI Digital Experience

Pam Gazley October 07, 2010