Decision management expert James Taylor believes it’s really very simple… to succeed, you need to sense and respond to what’s going on in your business, in your systems, and all around you. He’s right. In my job, I need to be alerted immediately when the website is down. Now, we aren’t...
I’ve been a McKinsey follower for 20 years and often used their insight as fodder for some of my presentations. I always try to blend a bit of business sense into what I say and a big part of what I have to do is bridge the...
Earlier this week I participated in the 2011 Progress Global Partner Conference which was held in Florida.
This is only the second time the partner conference has been global – previously it was held regionally – and I’m delighted to say that hundreds of representatives from...
Achieving the ability to gain real-time visibility, immediately sense and respond, and continuously improve business processes are the core benefits of responsive process management, but what makes the Progress® Responsive Process Management (RPM) suite so powerful is the...
Last night, I took a flight from Miami to Boston and we had to make an unscheduled stop in JFK. I travel enough to know that mechanical failures happen, and that's just a part of life in the air. But, the story I want to share is not about the fact the plane had a failure - it's about how the...