Tag: company news
Changing an airplane engine while in flight
There were some words we heard over and over again throughout yesterday’s 11th annual financial and industry analyst event in New York City. Those words were: “easy”, “fast time to market”, “visibility” and “leverage” and they were spoken by all of our attending customers (and even some who weren’t...
Building Customer Loyalty in a Churning Market
All businesses suffer from churn – the moving of customers from one service provider to another. As new and innovative services become better understood and more widespread, more suppliers enter the market and so the opportunities for customers to change suppliers increases. Churn is expensive....
SOA. It’s back… but it’s got more sparkle.
I’ve been working in high-tech marketing roles for over 20 years now and every time some new marketing collateral comes across my desk and “I get it”, I get excited. As a matter of fact, my first job in a high tech company was as a marketing assistant to an R&D group at BBN Systems and...
Multi-tenant Distributed Process Environment
As part of the Internals of a Middleware Systems course (one of the two courses I teach at IIIT-Hyderabad), I wanted to dabble in multi-tenant service oriented architecture (SOA) as a course project. About two months back when I first thought of this as the project, I assumed it was...
Responsiveness in Retail Banking
A general theme for this blog is how organisations are having to become more responsive, whether to customers, competition, regulation or to squeeze further operational efficiencies out of processes. I want to talk about some of the likely areas of innovation in retail and wholesale banking...
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