Tag: visibility
How Software Can Help Airlines to Keep All Their Plates Spinning
By Joshua Norrid, Industry VP, Travel and Leisure, Progress Software
I often think that managing an airline in today’s climate can be a bit like trying to keep several plates spinning at...
Can CSP really turn to CEM to help reduce churn?
With the market for cellular customers now saturated across most of the developed world, retaining existing customers has become a major priority for mobile operators. This is because it is demonstrably more cost-effective to retain existing customers than to attempt to win new ones from their...
Changing an airplane engine while in flight
There were some words we heard over and over again throughout yesterday’s 11th annual financial and industry analyst event in New York City. Those words were: “easy”, “fast time to market”, “visibility” and “leverage” and they were spoken by all of our attending customers (and even some who weren’t...
Responsiveness in Retail Banking
A general theme for this blog is how organisations are having to become more responsive, whether to customers, competition, regulation or to squeeze further operational efficiencies out of processes. I want to talk about some of the likely areas of innovation in retail and wholesale banking...
Real-time Visibility Will Help You Make Better Decisions
Decision management expert James Taylor believes it’s really very simple… to succeed, you need to sense and respond to what’s going on in your business, in your systems, and all around you. He’s right. In my job, I need to be alerted immediately when the website is down. Now, we aren’t...
Also Able to Explore
Latest Stories in Your Inbox
Subscribe to get all the news, info and tutorials you need to build better business apps and sites