Tag: business process management
BPM on Steroids
Last week, I participated in my first of many BPM Twitter chats with @ProgressSW. Shout out to @marcobrambi, @robstoltz, @HBonCX,...
Customer Service is a Matter of Visibility
Given the proliferation of service options and add-ons available to today’s mobile user, keeping the customer happy is a task that has become more and more challenging in recent years. As the number of customer services options...
Improving the Banking Customer Experience - An Internal Perspective
Banking organizations are fraught with silos. Operating this way must feel like looking at the world through a straw, I imagine. With a limited view, your ability to affect change is thwarted by the distortion of the full magnitude of any given situation. With this narrow...
5 Signs You Need a Business Process-Enabled Application
As I have mentioned many times before in various forums, next generation business applications need to be able to quickly adapt to business changes. The old, traditional way of hard-coding workflows is just not acceptable anymore. There is a need to drive continuous change and process improvement...
The Internet of Things Expands
A friend of mine recently told me he was surprised by an experience he had with some of his Apple products. He had downloaded a couple of games for his iPhone from the App Store.
The next time he opened his iPad, the games were already there, even though he hadn’t taken any action to sync them up....
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